Orders

Order Processing Timeframe
Most orders are usually processed and shipped within 3-10 working days; however for a current TAT please see the top left of the website homepage. With staf...
Tue, 20 Aug, 2019 at 10:03 AM
Minimum Spend
We have an $8 AUD minimum spend requirement for all orders.  However, you can disregard the minimum spend notice at checkout for the following: If you us...
Fri, 12 Apr, 2019 at 11:53 AM
Currency & Payment
Femme Fatale chosen currency at checkout is the Australian dollar.  We accept payment via PayPal. You can use your PayPal account, or complete a guest c...
Fri, 12 Apr, 2019 at 11:31 AM
Goods and Services Tax (GST)
GST is charged on all orders shipping to an Australian address.  Our shop's ‘home address’ is set in Australia, so if you are NOT shipping to an Austr...
Fri, 12 Apr, 2019 at 11:54 AM
Changing your order items or cancelling your order
Orders containing a hold request cannot be cancelled and refunded. For more information, read about Order Combining here.  The following applies to all ...
Wed, 22 May, 2019 at 2:11 PM
Order holds and combinations
We can hold a single order for a maximum of 1 month. After 1 month it will be shipped out. If you need a single order held, please just add an order note wi...
Wed, 22 May, 2019 at 2:08 PM
Order arrived damaged/incorrect
If your order has arrived to you damaged, please photograph the packaging and contents and open a ticket with us immediately. In this ticket include your or...
Fri, 12 Apr, 2019 at 12:49 PM
Returns
Change of Mind Change of mind returns are not accepted. Incorrect Details Shipments returned due to our error are reshipped at no charge to the customer. Sh...
Fri, 12 Apr, 2019 at 12:52 PM
Refunds
Refunds are processed via the same payment method used with the original order. At manager discretion, we may offer a refund in the form of store credit on ...
Wed, 1 May, 2019 at 10:45 AM
Reward Points
Every time you make a purchase on our website you gain points which can be used for a discount on your next purchase. You must have an account with our webs...
Fri, 12 Apr, 2019 at 11:56 AM