Change of Mind
Change of mind returns are not accepted.
Incorrect Details
Shipments returned due to our error are reshipped at no charge to the customer.
Shipments returned due to incorrect address provided by the customer during checkout can only be reshipped at customer expense.
Unpaid Charges
Shipments returned as the customer did not want to pay charges on the parcel will incur a 15% restocking fee on any items we can add back to our inventory. Items such as samples or powder cosmetics may be declined for refund due to the nature of the product. Postage is NOT refunded.
The customer CAN request to have the item reshipped (to a new address is fine) but postage charges will apply.