Refunds are processed via the same payment method used with the original order. At manager discretion, we may offer a refund in the form of store credit on your account.
Some refunds may be deducted a restocking fee of 15%, or may not include postage paid etc. This is subjective to the nature of your refund – whether a cancellation, return due to incorrect details etc. We will always provide you with the full information upfront.
Refunds will only be processed for faulty items, cancellations prior to shipment, parcel returns due to postal or address error (minus a restocking fee and postage charge), transit loss/damages on insured parcels.
Refunds will not be processed for change of mind returns, shipped cancellation requests, transit loss/damages on parcels without insurance, ‘final sale’ listed items or scratch & dent items.
Final sale items include brand preorders. We do not cancel and refund for preorder items.