Orders containing a hold request cannot be cancelled and refunded. For more information, read about Order Combining here.
The following applies to all orders that do not have a hold request:
We have a window of 2 hours after an order is placed for us to make any product removals. After 2 hours we cannot guarantee your order has not shipped or been packaged.
If your order has not been packed, we can cancel and refund it so you may re-place the order with the extra item/s you wanted.
Shipped orders cannot be cancelled.
An order that is packed may be able to be cancelled (subjective to if it’s already in a prepaid satchel) but will incur a 15% restocking fee on the merchandise. Please note that Femme Fatale reserves the right to not cancel a packed order and to ship it if a cancellation request comes through too late. At manager discretion, we may offer a refund of store credit on your account (no expiry) as an alternative option to a refund incurring a restocking fee.
An order which is not packed can be cancelled without a restocking fee.