Most orders are usually processed and shipped within 3-10 working days; however for a current TAT please see the top left of the website homepage. With staff on leave through late August and all of September 2019 our current TAT is 10-20 business days. Please note that we are only open 4 business (working) days per week (Mon-Thurs), and this does affect the TAT.
Express Post with Australia post IS NOT express processing for your order. If you need your order shipped asap just email us and let us know, and we’ll do our best to accommodate you. Express Post is a service of Australia Post, it is irrelevant to processing time frames.
Generally orders containing Femme Fatale eye shadows have a longer TAT due to prep/packing time.
Presale items affect the processing time of your purchase; the ship-by date will be on your order receipt generated to your inbox from our website.
On occasion our processing times are extended (usually due to sales). Our current TAT can be found at the top left of the website, or often on our Facebook page.
You will receive an inbox notification once your order is shipped. this will contain the tracking or lodgement information.
Large orders may be subject to extended processing times. in the event of this we will always contact you to notify you of any delays.