Parcel Forwarding

Parcel Forwarding is a shipping option we offer as an alternative to DHL (which can be quite costly as it's a courier service). Once a month we ship all Parcel Forwarding orders in bulk to our USA warehouse, where they are then individually shipped out with USPS. 

DUE TO CANADA POST STRIKES, PARCEL FOWARDING TO CANADA IS TEMPORARILY UNAVAILABLE AS WE SHIP VIA USPS FIRST CLASS. DHL DIRECT TO YOU REMAINS AVAILABLE VIA CHECKOUT. Our apologies for any inconvenience caused. As soon as we are able to resume PF shipments to Canada we will re-introduce that shipping option to the website. Thank you for your understanding and patience.

Key points to consider as an international customer buying nail polish:

1. Parcel Forwarding is a far cheaper shipping option for small-volume (1-20 bottles) orders compared to DHL, especially for those in USA and Canada. For example a 2 bottle postage fee starts at roughly $10 USD to the USA, which is extremely budget-friendly for international mail.
2. Customers in other regions may find prices similar to DHL, but the service with DHL is a lot quicker and reliable than USPS so we would recommend you opt for DHL direct rather than Parcel Forwarding.
3. Insurance is optional, but highly recommended. We cannot replace/refund uninsured articles; nor those that have a delivery confirmation scan. 
4. Your order is subject to the homepage TAT (or the unique TAT if you are buying a preorder item), and it's also subject to the additional wait time for the PF shipment to head to our warehouse, and then ship with USPS. 

Delivery times for Parcel Forwarding:

As of 2023 we are dispatching one PF shipment to our USA warehouse per month. To be able to offer this low postage rate we have a minimum quota of orders that have to be packed. However, this does mean there's an additional wait time for PF orders compared to DHL-direct orders.

You can find the upcoming PF dispatch dates in our Shipment Schedule. Once we have our consignment lodged, DHL takes about 5-7 business days between collection from us in Australia to deliver to our USA warehouse. Our warehouse lodges parcels within 1-3 business days. 

Overall, once your status updates to 'On Way to Warehouse' there's usually around 8 business days until you receive a USPS tracking number. Following this the regular USPS time-frames for parcels applies. 

Information on the status updates to your order as it progresses through our queue:

Pending Dispatch:

• Order is packed and awaiting the next dispatch of Parcel Forwarding. Upon dispatch the order status will be updated to 'On Way to Warehouse'.

On Way to Warehouse:

• Order is on way to our USA Warehouse via DHL; where it will then be lodged with USPS. This process can take 1-2 weeks. Upon lodgement with USPS the order is updated to 'Shipped', and tracking will be provided.

Insurance:

Insurance is required on an order for us to be able to provide a refund or replacement of broken items, or a parcel missing in transit. We are unable to refund or replace orders that go missing en route to you if insurance was not purchased; and we are unable to replace or refund orders that have a confirmation of delivery scan.
Authorising a safe drop (waiving a signature) is a confirmation of delivery, and we are unable to refund or replace an article claimed missing after a safe drop is requested. 

Read more about our Refund policy here.

Order Combination parcels:

The shipping fee you are charged is what we are billed by the carrier. Often the shipping on our website at checkout is lower than the carrier charges, as at times we absorb a portion of postage fees. The final charge for your parcel is also affected by the dimensions, weight and location - these variables are not factored into our website postage as we charge flat rates for weight brackets. This means your final postage fee may vary (both less or more) from the website had you ordered all your items at once. We will always strive to offer the lowest postage cost for your parcel.